Contact information
Get in Touch
We are here to help. Whether you have a question about an order, a product, or our policies, our support team is ready to assist. Please review the options below to find the fastest way to reach us.
Contact Us
Vellast Beauty CO.
Trading name of Stuarte Sharpe General Ltd
67 London Road, Brighton, England, BN1 6UX
United Kingdom
Email: contact@vellastbeauty.com
Website: vellastbeauty.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT / EST)
Response Time: We aim to respond to all enquiries within 1–2 business days.
For the fastest resolution, please include your order number and a clear description of your enquiry when contacting us.
Order & Shipping Enquiries
For questions about your order status, tracking, or delivery, email us at contact@vellastbeauty.com with your order number. You can also track your order using the tracking link provided in your dispatch confirmation email.
Returns, Refunds & Exchanges
If you wish to request a return, refund, or exchange, please contact us at contact@vellastbeauty.com within 30 days of receiving your order. Include your order number, the reason for your request, and photographs if the item is damaged or incorrect.
Please do not send any items back without first receiving a Return Authorisation Number (RAN) from our team.
Warranty Claims
For warranty-related issues with electronic products, email contact@vellastbeauty.com with the subject line "Warranty Claim – [Your Order Number]". Include a description of the fault along with photographs or a short video.
General Enquiries
For any other questions — about our products, policies, or anything else — reach out at contact@vellastbeauty.com. We are always happy to help.
Markets We Serve
Vellast Beauty CO. operates and ships to the United States (USA) and the United Kingdom (UK).
Privacy & Data Requests
For questions or requests related to your personal data — including access, correction, or deletion requests under UK GDPR or CCPA — please email contact@vellastbeauty.com with the subject line "Privacy Request". We will respond within the legally required timeframe.